Common help topics
Quick answers
Can I use Pawse on Open and Daily Time Limit together?
Yes. Pawse on Open and Daily Time Limit can both be enabled. For Daily Time Limit, choose one limit type: Per App or Combined.
What is the difference between Per App and Combined?
Per App gives each protected app its own time limit. Combined makes all protected apps share one time limit.
How many apps can I protect?
Free users can protect 1 app. StayPawsed Subscription users can protect multiple apps with no artificial app-count limit.
Why does StayPawsed ask for Screen Time access?
StayPawsed uses Apple Family Controls, Managed Settings, and Device Activity to apply the protection settings you choose. Screen Time authorization is required for those features to work.
Where are my pet videos and Pawse messages stored?
StayPawsed is local-first. Your Pawse media and customisation are designed to stay on your device and are not uploaded to a StayPawsed server.
How do I restore my subscription?
Open StayPawsed, go to Settings, and use Restore Purchase. Make sure you are signed in to the App Store with the Apple Account associated with the subscription.
What is the difference between Individual and Family plans?
Both unlock the same StayPawsed Subscription features. Family plans support Apple Family Sharing for eligible members of the purchaser’s Apple Family Sharing group. Individual plans do not.
How do I request a refund?
Purchases are processed by Apple. To request a refund, follow Apple’s refund instructions.
How do I report a problem?
Email support@heranalytics.org and tell us what happened and what you expected. If possible, include your iPhone model, iOS version, and StayPawsed version.